Orders that you submit online can be cancelled until the moment we hand it over to the delivery service. If the shipping label has already been created we will not refund you this part of your payment. If the item has already been shipped you may need to wait until you receive the item in order to return it.
Once an item is delivered to you, you can return that item within 14 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: discounted or sale items, gift cards, personalised items, perishable goods such as food, flowers, newspapers or magazines, intimate apparel, sanitary goods, hazardous materials, or flammable liquids or gases. These items are not eligible for return, refund or exchange.
To initiate a return, please send an e-mail to firstname.lastname@example.org. We require a receipt or proof of purchase to accompany your return.
All returned merchandise should be sent to us at Ten Katestraat 26, 1053 CG Amsterdam, the Netherlands.
For items that are manufactured by another party and resold by us, please do not send such item back to the manufacturer.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Refunds and Exchanges
After we have received your valid return, we will send you an e-mail to notify you that we have received your returned item and notify you of the acceptance or rejection of your return. If your return is accepted, we will transfer you the amount paid excluding shipping.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.